STEPSTONE INDUSTRY LLC
Terms of Service
Effective Date: March 18, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and StepStone Industry LLC, a Florida limited liability company. By accessing or using any StepStone Industry LLC service, you agree to be bound by these Terms. If you do not agree, do not use our services.
2. Services Provided
2.1 StepStone Front Desk — Automated Lead Capture Program
An automated lead capture program for local contractors and service businesses. StepStone Front Desk ensures no inbound lead is lost by automatically following up on missed calls via SMS, capturing contact information into a CRM, and alerting the business owner in real time. Delivered via the High Level platform.
Core features include:
• Missed call SMS follow-up and lead capture
• Automated CRM contact capture
• Real-time owner alert notifications
• AI-assisted call handling
2.2 Stepstone Media Vault — AI Video Content Service
A subscription-based AI video content service providing professionally produced short-form video content for local business owners. Available tiers:
• Basic — $297/month — 4 videos per month
• Growth — $497/month — 8 videos per month
• Pro — $797/month — 12 videos per month
We reserve the right to modify, suspend, or discontinue any service with at least 14 days prior written notice for material changes.
2.3 Stepstone VirtuFit — AI Virtual Fitting Feature for Retailers
A subscription- the Virtual Fitting Feature enables retailers to offer customers a digital visualization of apparel using uploaded images, measurements, or other provided data. The Service is intended to enhance the shopping experience and support purchasing decisions.
Accuracy Disclaimer
The virtual fitting results are estimates generated using available data and technology. Fit, size, color, and appearance may vary from actual products. The Service does not guarantee perfect fit or satisfaction, and retailers remain responsible for communicating sizing guidance and return policies to customers.
Retailer Responsibilities
Retailers agree to:
Data Privacy and Security
Any customer data, images, or measurements collected through the Service must be handled in accordance with applicable privacy laws. The Service provider will implement reasonable security measures but cannot guarantee absolute protection against unauthorized access.
Intellectual Property
All software, algorithms, and technology associated with the Virtual Fitting Feature remain the property of the Service provider. Retailers retain ownership of their product content, branding, and customer data
Acceptable Use
Retailers agree not to:
Limitation of Liability
To the maximum extent permitted by law, the Service provider shall not be liable for indirect, incidental, or consequential damages, including lost sales, customer dissatisfaction, or returns resulting from virtual fitting outcomes.
Termination
Access to the Service may be suspended or terminated if these Terms are violated or if the Service is discontinued. Retailers may stop using the Service at any time.
Modifications
These Terms may be updated periodically. Continued use of the Service after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by the laws of the applicable jurisdiction where the Service provider operates, unless otherwise agreed in writing.
3. Business Use Only
Our services are intended solely for lawful business purposes. Use for personal, household, or consumer purposes is not permitted. By using our services, you represent that you are acting in a commercial business capacity. Use outside this scope may result in immediate termination without refund.
4. User Responsibilities
You agree to:
• Provide accurate, current, and complete information at all times
• Maintain the confidentiality of any account credentials
• Use our services in compliance with all applicable laws
• Not misuse, reverse engineer, or attempt to circumvent any part of our platform
• Not use our services to send unsolicited or unlawful communications
• Notify us promptly of any unauthorized use of your account
5. SMS Communications & TCPA Compliance
5.1 Transactional SMS
Lead capture follow-up messages — including missed call notifications, lead alerts, appointment confirmations, and service follow-ups — may be sent to contacts who have provided verbal consent during a recorded call. These are transactional messages sent in direct response to a contact's own inquiry and are not marketing messages.
5.2 Promotional SMS
Promotional or marketing messages require express written consent through a signed opt-in form with affirmative checkbox confirmation at stepstoneindustry.com/sms-consent, constituting express written consent under the TCPA, 47 U.S.C. § 227.
5.3 Client Compliance Responsibility
You are solely responsible for ensuring all contacts in your account have provided appropriate consent before receiving communications through our platform. StepStone Industry LLC is not liable for any TCPA violations, fines, or claims arising from your failure to obtain proper consent. You agree to indemnify and hold harmless StepStone Industry LLC from any such claims.
5.4 Opt-Out
Message frequency varies. Standard message and data rates may apply. Contacts may opt out at any time by replying STOP. For assistance, reply HELP.
5.5 SMS Communications
By providing your phone number, you consent to receive SMS messages from StepStone Industry LLC related to customer support, appointment reminders, and service updates.
Message frequency may vary. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP.
Carriers are not liable for delayed or undelivered messages.
You must be at least 18 years old to use our SMS services.
6. AI Disclaimer
Our services utilize artificial intelligence to handle communications, capture leads, and produce content. We do not guarantee the accuracy, completeness, or reliability of any AI-generated output. You acknowledge that:
• AI responses may contain errors or omissions
• AI-generated video content reflects automated interpretation of your inputs
• You are responsible for reviewing and approving content before use
• We are not liable for decisions made based on AI-generated outputs
7. Call Recording Disclosure
Calls handled through StepStone Front Desk may be recorded for quality assurance, training, and lead capture purposes. Callers receive an automated verbal disclosure prior to AI interaction, satisfying the all-party consent requirement under Florida Statute 934.03. By continuing a call after this disclosure, callers consent to recording.
8. Fees & Payments
8.1 Billing
Services are billed on a recurring subscription basis unless otherwise agreed in writing. Billing cycles begin on the date of enrollment and renew automatically. You authorize us to charge your payment method on file at the start of each billing cycle.
8.2 Failed Payments
If a payment fails, we will attempt to notify you. Services may be suspended after 5 business days of non-payment. Continued non-payment beyond 15 days may result in account termination.
8.3 Cancellation
You may cancel your subscription at any time by providing written notice to info@stepstoneindustry.com. Cancellations take effect at the end of the current billing period. No partial refunds are issued for unused time within a billing cycle.
8.4 Refund Policy
All fees are non-refundable except where required by law or explicitly stated in a separate written agreement. Disputes regarding charges must be submitted within 30 days of the charge date.
8.5 Price Changes
We reserve the right to modify pricing with at least 14 days written notice. Continued use after the effective date of a price change constitutes acceptance.
9. Service Availability
We strive to maintain consistent service availability but do not guarantee uninterrupted, error-free operation. We are not liable for interruptions caused by:
• Third-party platform outages (including HighLevel, Kie.ai, or telecom carriers)
• Scheduled or emergency maintenance
• Force majeure events
• Technical failures outside our reasonable control
10. Third-Party Services
Our services rely on third-party platforms including telecommunications providers, cloud infrastructure, AI processing systems, and payment processors. We are not responsible for the performance, availability, or actions of these third parties. Their use is subject to their own terms and privacy policies.
11. Intellectual Property
All technology, systems, branding, workflows, prompts, and materials developed or provided by StepStone Industry LLC remain our exclusive intellectual property. You may not reproduce, distribute, reverse engineer, or create derivative works without express written consent.
Video content produced through Stepstone Media Vault is licensed to you for commercial use upon full payment. Ownership of underlying AI models, prompts, and production workflows remains with StepStone Industry LLC.
12. Confidentiality
Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.
13. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY FLORIDA LAW, STEPSTONE INDUSTRY LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF LEADS, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITY, OR REPUTATIONAL HARM, ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU IN THE THIRTY (30) DAYS PRECEDING THE CLAIM.
14. Warranty Disclaimer
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR REQUIREMENTS OR THAT RESULTS WILL BE ACCURATE OR RELIABLE.
15. Indemnification
You agree to defend, indemnify, and hold harmless StepStone Industry LLC and its members, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
• Your use of our services
• Your violation of these Terms
• Your violation of any applicable law or regulation, including TCPA
• Any content or communications sent through our platform on your behalf
• Any third-party claims arising from your business operations
16. Termination
16.1 Termination by Client
You may terminate your subscription at any time with written notice. Termination takes effect at the end of the current billing period.
16.2 Termination by Company
We may suspend or terminate your access immediately and without notice if you:
• Violate any provision of these Terms
• Engage in fraudulent, illegal, or abusive conduct
• Fail to pay amounts due
• Use our services in a manner that creates legal or reputational risk
16.3 Effect of Termination
Upon termination, your right to use our services ceases immediately. We will retain your data for 30 days post-termination, after which it may be permanently deleted. Outstanding fees remain due and payable.
17. Dispute Resolution
In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Citrus County, Florida, under the rules of the American Arbitration Association.
BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN CLASS ACTION LITIGATION WITH RESPECT TO ANY DISPUTE ARISING UNDER THESE TERMS.
18. Force Majeure
Neither party shall be liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, natural disasters, war, terrorism, government actions, cyberattacks, or telecommunications failures.
19. No Professional Advice
Our services do not constitute legal, financial, medical, or other professional advice. Nothing communicated through our platform should be relied upon as such.
20. Governing Law & Venue
These Terms are governed by the laws of the State of Florida. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts of Citrus County, Florida. You consent to personal jurisdiction in such courts.
21. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and StepStone Industry LLC regarding your use of our services and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions continue in full force.
22. Changes to Terms
We reserve the right to modify these Terms at any time. Material changes will be communicated at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.
23. Contact Information
StepStone Industry LLC
7270 W Gum St, Crystal River, FL 34428
Phone: (352) 632-1731
Website: stepstoneindustry.com
Email: admin@stepstoneindustry.com
Last revised: March 18, 2026. This document does not constitute legal advice. StepStone Industry LLC recommends consulting a licensed Florida attorney for compliance review.
StepStone Industry
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