Privacy Policy

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STEPSTONE INDUSTRY LLC

Privacy Policy

Effective Date: March 18, 2026

1. Introduction

StepStone Industry LLC ("Company," "we," "us," or "our") operates StepStone Front Desk, an automated lead capture program for local contractors and service businesses, and Stepstone Media Vault, an AI video content service, both accessible at stepstoneindustry.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using our services or communicating with us, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We may collect:

• Name and business name

• Phone number

• Email address

• Business address

• Information submitted through forms, calls, or messages

2.2 Information Collected Automatically

• IP address

• Browser type

• Pages visited and time spent

• Device type and operating system

2.3 Communication & SMS Data

When you opt in to receive communications, we collect:

• Your mobile phone number

• Consent records (timestamp, method, and source)

• Communication history

We use this to send:

• Missed call notifications and lead capture alerts

• Appointment confirmations

• Service updates and follow-up messages

2.4 SMS Data & Communication Policy

StepStone Industry LLC may collect your phone number when you submit a form or request services through our website. By providing your phone number, you consent to receive SMS messages related to customer support, appointment reminders, and service updates. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP. StepStone Industry LLC does not sell, rent, or share your personal information, including phone numbers, with third parties for marketing or promotional purposes. Your information is used solely for the purpose of delivering requested services and communications.

3. Consent to Communications

3.1 Transactional Communications

Transactional messages — including missed call notifications, lead alerts, appointment confirmations, and service follow-ups — may be sent to contacts who have provided verbal consent during a recorded call. These are sent in direct response to a contact's own inquiry and are not marketing messages.

3.2 Promotional Communications

Promotional or marketing messages require express written consent through our opt-in form with affirmative checkbox confirmation, located at:

stepstoneindustry.com/sms-consent

This constitutes express written consent as required under the Telephone Consumer Protection Act (TCPA), 47 U.S.C. § 227.

3.3 Opt-Out

Message frequency varies. Standard message and data rates may apply. Reply STOP to unsubscribe at any time. Reply HELP for assistance.

4. AI & Call Handling Disclosure

Calls to StepStone Front Desk may be handled by automated AI systems as part of our lead capture program and may be recorded for quality assurance, training, and service improvement. Callers receive an automated verbal disclosure prior to AI interaction, satisfying the all-party consent requirement under Florida Statute 934.03. By continuing a call after this disclosure, callers consent to recording.

5. How We Use Your Information

• Operate our lead capture and video content services

• Deliver missed call notifications and lead alerts to business owners

• Respond to inquiries and provide support

• Send service-related communications

• Improve system performance and user experience

• Maintain compliance with legal obligations

6. Sharing of Information

We do not sell, rent, or trade your personal information. We do not share your mobile phone number with third parties for their own marketing purposes.

We may share information only with:

• Telecommunications providers necessary to deliver our services

• Cloud hosting and infrastructure services

• AI processing and messaging platforms

• Legal authorities when required by law

• Parties involved in a business transfer, merger, or acquisition

All third-party providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

7. Data Retention

We retain your information only as long as necessary to provide services and comply with legal requirements. SMS consent and communication records are retained for a minimum of four (4) years per carrier requirements.

8. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify affected individuals in accordance with Florida's Information Protection Act (FIPA) within thirty (30) days of discovery.

9. Your Rights

• Access to your personal data

• Corrections or updates to your information

• Deletion of your data (where applicable by law)

Florida residents may have additional rights under applicable state law. To make a request, contact us using the information in Section 16.

10. Security

We implement reasonable administrative, technical, and physical safeguards including secure servers, encryption where applicable, and restricted access controls. No system is completely secure, and we cannot guarantee absolute security.

11. AI Disclaimer

Our services use artificial intelligence to handle communications and generate content. We do not guarantee the accuracy, completeness, or reliability of AI-generated outputs. Users should independently verify any critical information.

12. No Professional Advice

Our services do not provide legal, financial, medical, or other professional advice. Nothing communicated through our platform should be relied upon as such.

13. Children's Privacy

Our services are intended for business use and are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

14. Governing Law

This Privacy Policy is governed by the laws of the State of Florida, without regard to conflict of law provisions. Disputes shall be resolved in the courts of Citrus County, Florida.

15. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted at stepstoneindustry.com with a revised effective date. Continued use of our services after changes constitutes acceptance.

16. Contact Information

StepStone Industry LLC

7270 W Gum St, Crystal River, FL 34428

Phone: (352) 632-1731

Website: stepstoneindustry.com

Email: admin@stepstoneindustry.com

Last revised: March 18, 2026. This document does not constitute legal advice. StepStone Industry LLC recommends consulting a licensed Florida attorney for compliance review.